Returns + Exchanges

🥩 Fresh Meat Guarantee — Shop with Confidence

At PRIMECUT, your satisfaction and food safety are our top priorities.
Every pack of beef and lamb is handled under strict cold-chain standards. If anything goes wrong, we’re here to help.

🟢 1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

• The product arrives spoiled, damaged, or leaking

• You receive the wrong item or incorrect weight

• Items are missing from your order

• The meat quality does not match our product description

For hygiene and food safety reasons, returns are not accepted for products that have been opened or partially used, unless the quality issue is verified by our team.

🟢 2. Time Limit

Please contact us within 10 minutes to 2 hours after receiving your order.
This allows accurate assessment of fresh meat products under Malaysia cold-chain handling standards.

🟢 3. How to Request a Refund or Exchange

Please prepare the following:

• Your order number

• Clear photo or video showing the issue

• Your preferred pickup time (for exchange cases)

Our team will review and respond promptly to assist you.

🟢 4. 24-Hour Express Refund Service

We offer a 24-hour Express Refund option for eligible cases.

Once the issue is verified:

• Your refund will be processed within 24 hours

• No complicated procedures

• No unnecessary delays

Simply provide your order number and supporting proof — we’ll take care of the rest.

🟢 5. Replacement Process

If an exchange is required, we will:

• Pick up the affected item at your selected time

• Deliver a fresh replacement at no additional cost

🟢 6. Worry-Free Guarantee

Once the issue is confirmed, you will receive a refund or replacement —
guaranteed, with no hassle.

🟢 Need Help?

We’re here whenever you need us.

Brand: PRIMECUT

📍 Address:
Superb Cold Chain Logistics Sdn Bhd
130449, Jalan Canang Emas 7,
Telok Gong, 42000 Port Klang,
Selangor, Malaysia

✉️ Email: tanszelao@yahoo.com
☎️ Phone: +60 18-950 0766